I've owned several TP-Link products over the years, and I've gotten good service from them. This router has good specs and good coverage, and if I get lucky, it will last for a few years. Generally speaking, if I get a router that lasts three years, that's on the up side. I've gone through a lot of routers since the internet entered our lives.What concerns me here are the MANY credible reports I read of, quite simply, incompetent customer support. And that's not unique to TP-Link. It's a phenomena that is creeping across the face of corporate America as more and more companies offshore their CS. Heck, I called Lowes yesterday to change the address on my account, and I had to ask the CS rep to repeat himself almost every time he spoke. Lowes. An American HARDWARE chain. Sheesh.So, lacking confidence in the customer service if you DO happen to get a lemon, and lemons happen in this type of equipment, I lowered my star rating from just what I would have awarded the hardware itself.
constant problems, constant restarting, look for something else,,,,
Was a rock star router for the first 10 months. Then, it gets odd. Streaming multi tablets on video seems ok within range, hitting the device with calls for internet searches causes issues, Speed greatly fluctuates when searching. Wireless range is ok or better then ok on 2.4, 5.4 is as terrible as it gets even with the known limitation of 5.4 going through walls and such.
I had this power blinking issue for a long time, and I had to reset my router in order to connect the internet. The power blinking problem happens once a month, and I finally decided to contact the customer service. They suggested me the way which I already tried on my own numerous times and yet asked me to monitor again. I used to like TP-Link a lot, and I will take my business elsewhere from now on. Goodbye TP-Link.
Died after 18 months. Customer support is absolutely horrible. The first time I messaged, I had 2 problems - one was that the router didn't always power up right away and I had to unplug multiple times before the power came back on. The second problem was that I started having connection issues with the router. When I contacted customer support the first time, they told me that I just needed to change the channel that my router was set to and that would fix the connectivity issues. Then he told me that I could just ignore the power issue because I should never need to reset my router once I changed the channel. So I did as he said and changed the channel and then I couldn't connect AT ALL. I tried holding the reset button but it didn't do anything so I unplugged the unit. Once I did that, the power never came back on. I contacted customer support and after a long conversation, they agreed that there was an issue and approved my request for a replacement. The only problem is that you have to submit an invoice and go through a whole process. THEN you get a special code that you use on the site to submit a form for the replacement. The problem is that the form is broken and you can't get past the password confirmation page. So now I have no Internet and I'm told that it takes 2 weeks to get a replacement router and no way to even get a new router.
Like many people I had an outdated router (going on 7 years old) which I recently replaced when I came home to zero connectivity and resetting everything was unsuccessful (there was more than one problem but that's another story). The cable guy took care of the issue at the house and also set up my new modem and router.I can't speak to durability since I haven't had the router that long, but so far it's going well. The speed is fine and there have been no dropped signals (I use the internet mainly for my laptop TV/streaming).The base of this router became VERY warm so I bought wire trivet with rubber feet and the modem now rests on it, allowing for more air circulation.I hope to get as much mileage out of this router as I did out of the last one!
Sure it says "This router doesn't support WDS." here on Amazon but if you bought it at a store it's nowhere to be seen on the box. The omission of such a standard feature, even one that previous Archer C models had, is pretty unforgivable. It may be a decent router otherwise, I'll never know. If you expect to ever need a bridge it's worthless.
Product Review:Router would freeze up, and both wired and wireless connectivity would stop. The only way to remedy the issue was to power cycle the router, several times a day. After 2 months the router failed completely and and will not power on.Customer Service Review:TP-Link's customer support service is horrible, took me 3 days to get and RMA number after initial contact. The product has a 2 year warranty but either requires to pay for expedited service or return the defective product at your own expense for ground service. This is the only computer networking equipment manufacturer whom I have dealt with that does not email out a pre-paid return shipping label when their product fails in the warranty period.Update:Sent the defective router back to TP-LinK at my expense, it was received by TP-Link on July 20th.I received an email from TP-Link on July 25th stating:We received your basic RMA request for RMA ######-###### and were expecting to receive a package from you. As of today, we have still not received it. Because of this, the case has been automatically closed. If you still need the RMA service or the product is already on the way to us, please let us know so we can re-open the case for you. Contact us at (866) 225-8139 and reference your RMA # ######-######.Best regards,TP-Link RMA TeamThis just goes to reinforce how horrible their customer service department is, as I stated previously I will never buy another TP-Link product ever again.
Easy set up. Ease of use. UI for router administration is not too complicated. Why 3 stars? Purchased for a parent because they needed a dual/AC router. Worked for about 6 months. Power went out and this router is no longer compatible with the cable modem in my parent's home. Performed two firmware upgrades and no magic. Took router home, worked perfectly fine with no setup, just plug and play. I have a different internet service than my parents [AT&T (me) vs Charter Spectrum]. Only guess is there's some variance in the frequencies and technologies each company uses. My AT&T is Uverse, so it's the not based on the phone system, but uses different internet protocols. So I purchased my folks a comparable Netgear, since this is what they had previously, and magic happened once again. Go figure?
I’ve had this since March of 2017 (1 year and 4 months) and it already stopped working. I thought it might be the power cord, but the unit itself turns on and shuts off after a few seconds. Last router I had before this was significantly cheaper, but it lasted us over 7 years and it still worked we replaced it.
Truly a terrible product with worse Customer Service. Worked well for about a month or less and from there it dropped connectivity non stop. If yours is working DO NOT UPDATE THE FIRMWARE. If you do you will regret it. I think that is where all my problems began really. Am never buying one of their products again.
Router is fine for a while but after about 6 months this thing turned into a brick. Wired connections work fine but wireless is shot and all my wifi devices constantly lose connectivity. neither restarting nor factory resetting the thing works for any amount of time. I would definitely not recommend this router if you do not want to replace it a few months after buying it.
Absolute POS. Do not even bother buying. This thing cannot give me a decent connection speed about 20 ft away down the hallway. I am pissed off I spent a dime on this thing. I have been using routers for past 15 years and I have not come across a product as inept as this one. I will be evaluating the Airport Extreme or the Netgear Nighthawk to replace this garbage.