I so wanted to give this 5 stars, especially because this company has excellent customer service. And because my neck muscles really love this massager. However, unfortunately, there is such a strong chemical smell for me that I am unable to keep it. The smell is predominately in the bag and car plug. And some in the massager itself. I tried for a couple weeks airing it out, bringing them outside each day. But even so the smell remained strong. On the bright side, when I contacted the seller they promptly offered a replacement or refund without requiring a return. Not sure what I'll be doing with the item. Was quite impressed with the customer service. They did state they were looking into the issue so hopefully it'll be fixed in the future.
Absolutely love it! It is so easy to use and position in various places on your body. We don't ust use it on neck and shoulders. You can maneuve rit towards your lower back on on your legs. Or if you lie on your side and place it along your back that way. The rollers are powerful but not too forceful.